Know more about our Policy

This Privacy Policy applies to all users of the Yota Pay mobile application, website, and related services. It describes:

• The types of data we collect.
• How we use and process your data.
• When and with whom your data may be shared.
• The rights you have under applicable privacy laws.
• How we secure and store your data.

We collect information directly from you, automatically from your device, and from third-party partners. This includes:

• Personal Identification Data: Name, email address, phone number, home address, and government-issued IDs where required for compliance.
• Account Data: Login credentials, transaction history, and account preferences.
• Device & Technical Data: IP address, browser type, device model, operating system, location data, and app usage statistics.
• Optional Data: Access to photos, files, or contacts, but only if you give permission for features such as KYC verification or sharing services.

Your data is used for the following purposes:

• Service Delivery: To create and manage your account, process transactions, and provide requested services.
• Customer Support: To respond to inquiries, troubleshoot issues, and improve user experience.
• Personalization: To recommend services, customize your dashboard, and tailor communication.
• Security & Compliance: To prevent fraud, ensure regulatory compliance (e.g., AML/KYC), and monitor suspicious activity.
• Marketing (with consent): To send updates, offers, and promotions you may find useful.

We only share your personal information under the following circumstances:

• Service Providers: With trusted partners that help us deliver services, such as payment processors, cloud hosting providers, and verification services.
• Business Transfers: If Yota Pay undergoes a merger, acquisition, or asset sale, your information may be transferred.
• Legal Obligations: When required by law, regulation, or valid legal process.
• With Your Consent: When you explicitly authorize us to share information (e.g., with financial institutions or other users).

We retain personal data only for as long as necessary to provide services, comply with legal requirements, and resolve disputes. Examples:

• Account information is kept while your account remains active.
• Transaction records may be retained for up to 7 years to comply with financial regulations.
• Certain metadata may be stored longer for security, fraud prevention, and auditing purposes.

Depending on your jurisdiction, you may have the following rights:

• Access and obtain a copy of the personal data we hold about you.
• Request corrections to inaccurate or incomplete data.
• Request deletion of your data (subject to regulatory obligations).
• Restrict or object to certain processing activities.
• Withdraw consent for marketing communications.
• Request data portability to another service provider.

To exercise these rights, you can contact us directly (see “Contact Us” section).

We implement strict technical and organizational measures to safeguard your personal data, including:

• Encryption of sensitive data during transmission and storage.
• Regular security assessments, firewalls, and intrusion detection systems.
• Role-based access controls to limit who can access personal data.
• Staff training on data protection and confidentiality.

While we strive to use best-in-class security, no system can be guaranteed 100% secure.

If you have questions about this Privacy Policy, your data, or wish to exercise your rights, contact us through the following channels:

• Email: support@yotapay.click
• Phone: +234 802 384 4321
• Website: Contact Page